Please click on a question below for more details..
When will I get my order?
Australian orders need to allow 5-7 working days to receive your goods. International orders need to allow up to 3 weeks, depending on where the goods are to be delivered to.
How do I check the status of my order?
Once you have placed your order you will receive an email with a copy of your order and your order number. You may contact us if you believe there has been some delay in receiving your order. Please be sure to include your Order Number when you contact us.
When do you charge my credit card?
We will charge your credit card once your order is ready to be shipped.
Do your prices include Australian GST?
Currently, no. We will place a notice on the website when this changes.
What is your return policy?
Patterns can not be returned. Any accessories found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to that raggedy one within three (3) days of the receipt of the order. Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately. This will ensure prompt corrective action on our part. A copy of the relevant invoice must accompany returned items. If you have any questions about the return of your item, please e-mail us or phone(07) 5476 7713. Be sure to include your order number and e-mail address with any correspondence.
What is your Privacy Policy?
We understand that our customers are concerned with privacy, so we have initiated policies to ensure that your personal information is handled safely and responsibly.
Mailing List:
You can register with our website if you would like to receive our email Newsletter as well as updates on new products. If at any time you decide you no longer wish to receive our Newsletter, you have the option to remove your name from our mailing list with one easy step. We will NOT sell, rent or share your e-mail address or password with a third party, unless we have your consent to do so, or we are required to do so by law. We understand that this information is private and it will be handled in a responsible and confidential manner.
Tell A Friend:
When you submit the email address of a friend to "Tell A Friend" about thatraggedyone.com.au/, the email address you submit is used only once and is not saved or used for any other purpose.
How secure is thatraggedyone.com.au?
At that raggedy one, your security is our number one concern. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. We are pleased to tell you about the measures we have taken to ensure your security.
We utilise one of the most secure transaction channels available in the world today. Our Ecommerce application includes the following security features:
We use E-Gateway as our credit card payment gateway which ensures your credit card details are recorded in a highly secure 128 bit encrypted environment. All browsers are required to use a minimum of 40-bit SSL (Secure Socket Layer) technology. (This means that there is no way to bypass the security systems.) Digital certification to verify integrity and authenticity from this website. Encrypted card details are sent with your order to our accounts department to be processed. Your card details are erased from record as soon as your order is processed. This eliminates the risk of your credit card details being captured and used by unauthorised people. Each order is checked, one by one by that raggedy one personnel only, prior to processing. This reduces the possibility of credit card fraud. Ecommerce functionality is programmed and maintained by Mantis Technologies, a sophisticated Australian website developer specialising in Internet security and watertight website infrastructure.
What does this mean?
This means that when you order a product from our website, you can rest assured that the highest security checks have been put in place to make sure that your details will not fall into the wrong hands.
